Gymproluxe logo
Gymproluxe logo

All articles

Order issues

Any issues related to your order

I haven't received my tracking info?

You should receive your tracking information as soon as your order has been fulfilled... We are getting a lot of customers getting our emails in there spam so please make sure to check your spam folder. If you have received previous emails from us, t

I haven't received any email confirmation?

You should receive your tracking information as soon as your order has been fulfilled... We are getting a lot of customers getting our emails in there spam so please make sure to check your spam folder. If you have received previous emails from us, t

My tracking info has't updated?

For Uk orders it can take up to 3-4 days for the Royal Mail tracking to update due to the over load of parcels they are getting at there hub. To track uk orders please visit royal mails tracking page - https://www.royalmail.com/track-your-item#/. For

How can I make an edit to an order that’s already been placed?

Please send us an email to [email protected] and we will do our best to make the adjustments. However, if your order has already been processed and shipped we wont be able to make any adjustments to your order.