Our Band and Bar set 2.0 and the All-in-One Gym comes standard with a resistance of 90kgs each. 

If you would like to upgrade to our maximum resistance, that would be 120kgs. For this you would need to buy the additional tube belts which is 6 x 20kg belts. 

https://www.gymproluxestore.com/products/gymproluxe-adjustable-belt-tubes

These sets are only available in the UK & Europe, if you would like to order this in the US or other countries, please let us know and we will help you with a manual order. Additional shipping fees may apply. 

Our app is available both on the App store & Google Play.

Here is link to download on App Store - https://apps.apple.com/ro/app/gymproluxe/id6474617038

Here is link to download on Google Play - https://play.google.com/store/apps/details?id=com.gymproluxe

The App is only free if you purchase the App bundles, one of the following:

- All in One Gym + App Bundle 
- Band and Bar set 2.0 + App Bundle

These were only released on 16/02/2024, any sets and bundles purchased prior to this would need to purchase the once off lifetime access. 

If you haven't purchased the App bundle, you would need to buy lifetime access to the app. The lifetime access is a £19.99 once-off lifetime fee. 

*Free access does not apply to those who received the set as a gift (Unless original order details can be provided and it qualifies for the Free App in line with our Free App T&C's)

Access to workshops, challenges, and series.

An invite to our exclusive community where we engage directly with our members.

Progress tracker for accountability (our coaches will be making sure your hitting your targets)

New content every week. (On demand workouts, How to videos)

Leaderboard challenges (compete with fellow Gymproluxe users and win prizes weekly)

30-day return policy:

You may return your items at any time within the first 30 days after purchase. To begin the process please email our returns department at [email protected]. 

Please note the following: 

• The returns must be in new condition and original packaging.

• Your refund will be issued in 3-5 business days after the return has been received. 

• Gymproluxe will not provide additional packaging to return your items.

• Please send with tracked shipping so we can track when it arrives at warehouse.

• For International Orders:  All sales are final

International Customers: We do not accept returns or exchanges on ANY orders outside the UK. Duties and taxes are not paid by Gymproluxe and are the sole responsibility of the customer and will be collected at checkout. We are not responsible for any additional country fees that may apply.

*Please note the App purchase and e-books (Digital guides) are non-refundable.

Delivery takes 1-2 working days to arrive.

All orders are sent via Royal Mail tracked service.

Please note all orders can take up to 2 days to process and orders placed after 4pm will only be processed the next working day. 

*Please note that during busy times in the year (Like the festive season) deliveries may be delayed due to increased deliveries countrywide. 

During this times we cannot guarantee a 1 - 2 day delivery as these delays are out of our control. 

We apologize for any delays or inconvenience caused in advance. 

Delivery in the US can take between 5 - 7 working days depending on when your order was placed and where you are based in the US. 

This excludes the 2 working days for processing. 

All orders are sent via UPS tracked service from our warehouse in Columbus .

Orders to Ireland take 2-3 days to arrive. 

Rest of EU countries can take 4-6 working days to arrive. (there are no custom charges for EU countries) 

Customs duties may apply to some countries in the EU. We will inform you if your order required a customs fee paid and we'll advise on the next steps. 

Shipping is free on orders over £100 orders below this will be charged a small shipping fee.

Please note that free shipping only applies to orders within the UK. International orders will be charged shipping and may also be charged an additional fuel surcharge depending on where they are based. 

You should receive tracking details as soon as your order has been handed to our couriers. 

If you haven't received any tracking details, feel free to contact us at [email protected] to find out where your order is or what your tracking details are. 

You can do an immediate payment on our online store at the checkout via your card, Gpay or Shop Pay. 

We also have options where you can pay in separate payment over a certain period using Klarna and Clearpay.

Warranty

All our bands come with a free limited lifetime replacement warranty (valid for up to 2 replacements in a 365 days period, subject to review on an individual customer basis). 

This is an exclusive warranty limited to our resistance bands kits range covering manufacturing defects, unless stated otherwise. 

This warranty does not apply to any other product ranges we offer and is applicable to the expected normal lifetime of the product, not the lifetime of the buyer. 

This warranty is also applicable only to the original owner, not for any subsequent owner.

Unfortunately, the items only qualify for a lifetime warranty if they have been purchased new on Amazon through our Amazon storefront or on our Online store. 

When requesting a replacement you will also be asked for proof of your order.

Should one if your items snap or break, please feel free to send your order details along with a photo or video of the broken equipment to us via email on [email protected]

If you haven't found the answer to your question, please feel free to contact us anytime at [email protected]

One of our support consultants will get back to you as soon as possible.